Privacy Policy

Effective date: 11 October 2026. This policy replaces the version of 29 November 2025.

This page has three parts. Part 1 applies to everyone. Part 2 adds details for professionals who use our talent portal, and Part 3 adds details for client companies that use our client portal.

Part 1: Privacy Policy

1. About this policy

Linkers Outsourcing Solutions Pte. Ltd. (“Linkers”, “we”, “us”) engages professionals in the Philippines, South Africa and Myanmar and provides them as dedicated remote team members to companies around the world. This policy explains what personal data we collect, why we use it, who can see it, how we protect it, and your rights.

It applies to our website (linkersagency.com), our AI assistant, our emails and our services. If you use our portal (portal.linkersagency.com), Part 2 or Part 3 below adds more detail.

We follow Singapore’s Personal Data Protection Act 2012 (PDPA). Where they apply, we also follow South Africa’s Protection of Personal Information Act 2013 (POPIA), the Philippines’ Data Privacy Act of 2012, and the UK and EU General Data Protection Regulation (GDPR).

2. We never sell your data

We do not sell, rent or trade personal data, and we do not share it with other companies for their own marketing or advertising. We use it only to provide and improve our services, as this policy explains.

3. What we collect

• When you visit our website: the pages you visit, your browser and device type, and your approximate location based on your network address. Non-essential cookies are used only with your consent (section 10).
• When you use our AI assistant: what you type in the chat and any details you choose to share, such as your email address. To stop misuse, we also create a scrambled code from your network address. We never store the address itself for this.
• When you contact us: your name, work email, company, phone number and what you need, through a form, email, our AI assistant or a booked call.
• When you subscribe to our newsletter: your email address and subscription choices.
• When you use our portal: see Part 2 (talent) or Part 3 (clients).

Please do not send us sensitive information, such as health details or identity documents, unless we ask for it for a specific legal or contractual reason.

4. Why we use it

• To reply to you, arrange calls and send you the information you asked for.
• To provide our services: review talent profiles, introduce our professionals to client companies, onboard and support our team members, and look after our clients.
• To show talent profiles to client companies in our portal, with the talent’s agreement. Names and contact details stay hidden until Linkers introduces them.
• To run our website and portal: accounts, sign-in, messages, email notifications and support.
• To meet legal obligations, such as employment, payroll, tax, social security and record-keeping.
• To keep our services secure, prevent fraud and misuse, and keep a record of important changes.
• To improve our services and website.
• To send our newsletter and updates, only if you subscribed or the law allows it. Every email has an unsubscribe link.

We use your data with your consent, where it is needed to provide a service or perform a contract, to meet legal obligations, or for our legitimate business interests, as the law allows. Where we rely on your consent, you can withdraw it at any time.

5. How we use AI

AI helps our team work faster. It never decides who joins Linkers or which team someone works in: a person at Linkers always does.

We use trusted AI service providers. They process each request only to give us an answer, keep nothing afterwards, and never use your data to train their models.

6. Who we share it with

We share personal data only when we need to, and only as much as is needed:

• Service providers that run our systems for us, such as cloud hosting and storage, security, email, AI, scheduling, newsletter and website analytics providers. They may use your data only to provide their service to us, under data processing terms.
• Client companies and talent, as described in Parts 2 and 3.
• Employer of Record (EOR) partners in the countries where our professionals work. When a team member is employed through an EOR partner, we share what the partner needs to employ and pay them and meet local law, such as their name, contact details, role, pay, bank, tax and identity details.
• Payroll and benefits partners, and professional advisers such as lawyers, accountants and auditors, where needed to deliver our services or meet the law.
• Authorities, when the law requires it.
• A buyer or successor, if Linkers is ever merged or sold, under the same protections as this policy.

You can ask us for more detail about the providers that handle your data.

7. International transfers

We work across Singapore, the Philippines, South Africa and our clients’ countries, and our service providers work internationally. Your data may be stored or processed outside your country, for example in Asia or the United States. When it is, we make sure it stays protected to a standard comparable to the PDPA and the other laws that apply, through data processing terms and contractual safeguards.

8. Security and how long we keep data

Data is encrypted when it travels over the internet and when it is stored. Each person at Linkers can see only what their role needs, and important changes are recorded. No system is completely secure. If a data breach is likely to cause you significant harm, we will tell you and the relevant authorities as the law requires.

We keep data only as long as we need it:

• enquiries and emails: up to 24 months after our last contact, unless you become a client;
• AI assistant conversations: up to 12 months;
• misuse-prevention codes: up to 30 days;
• newsletter details: until you unsubscribe;
• website analytics: up to 14 months;
• talent and client data: as set out in Parts 2 and 3.

After that, we delete it or make it anonymous.

9. Your rights

Depending on where you live, you can ask us to:

• give you a copy of your personal data, and tell you how we have used or shared it;
• correct data that is wrong or incomplete;
• delete your data (we may keep some records the law requires);
• stop using your data for certain purposes, such as marketing, or withdraw your consent;
• send your data to you or another organisation in a common format, where the law gives that right.

Email us (section 12). We reply within 30 days. If you are not happy with our answer, you can complain to the Personal Data Protection Commission (Singapore), the Information Regulator (South Africa), the National Privacy Commission (Philippines), the Information Commissioner’s Office (UK) or your local EU data protection authority.

10. Cookies

Our website uses essential cookies to work. We use analytics cookies, and show embedded content such as videos, only if you accept them in the cookie banner. You can change your choice at any time. Our Cookie Policy lists the cookies we use.

Our portal uses your browser’s storage only to keep you signed in and remember simple preferences. It uses no advertising or tracking cookies.

11. Other things to know

• Age: our services are for people aged 18 and over. We do not knowingly collect children’s data.
• Other people’s data: if you give us someone else’s details, such as a referee or a colleague, please make sure they agree.
• Other websites: links to other sites, such as booking pages, social media or video sites, are covered by those sites’ own privacy policies.
• Changes: we may update this policy. We will post the new version here with a new effective date, and tell portal users about important changes.

12. Contact us

Linkers Outsourcing Solutions Pte. Ltd., 100D Pasir Panjang Road, #05-03, Meissa, Singapore 118520. Email: info@linkersagency.com (Attention: Data Protection Officer).

Part 2: Talent portal privacy notice

For professionals who join Linkers through our portal, and Linkers team members who work with our client companies. This part explains how we handle your data in the Linkers portal (portal.linkersagency.com). It adds to Part 1, which explains who we are, the laws we follow, international transfers, security and how to complain.

What we collect

• Your account: email address, password (stored only in encrypted form) or sign-in with an existing account, and when you last signed in.
• Your profile: full name, messaging app number, the country you live in, nationality, right to work remotely, English level, other languages, internet and laptop setup, and how you heard about us.
• Your CV and links: up to two CVs (PDF or Word), a portfolio or file-sharing link, and an intro video link.
• Your skills: the job types, industries and tools you choose.
• Positions you express interest in through the portal.
• Messages: messages and meeting invitations between you and Linkers, in the portal and by email. Emails about your profile sent to or from info@linkersagency.com are kept with your profile.
• Our review: notes from our team, where your profile is in our review, and AI-assisted summaries.
• When you work in a Linkers team: your position, the client company, your start date, agreed availability, time zone, days off and decisions about them (including any reason given), and the payment, bank, tax and identity details we need to pay you and meet the law.
• Your consent: when you agreed to our privacy policy.

If you contacted us before the portal existed, we may connect your earlier details to your account when you sign in with the same confirmed email address, so you do not have to start again.

Why we use it

• To review your profile and consider you for positions in Linkers teams, now and in the future.
• To show your profile to client companies, as described below.
• To contact you about your profile, meetings and new positions, by portal message, email or messaging app.
• If you started signing up but did not finish, to remind you once or twice to complete your profile.
• When you work in a Linkers team: to manage your work, days off and payments, and to meet tax, social security and employment law where it applies.
• To keep the portal secure and improve it.

We use your data with your consent, where it is needed to consider you for positions or to perform your contract, to meet legal obligations, and for our legitimate interests in running a fair and efficient service.

How we use AI

AI helps our team. It never decides who joins Linkers, whose profile is shown to a client company or which team you work in: a person at Linkers always does.

• Profile summaries: AI reads your CV and answers to draft a short summary, points to consider and suggested skill tags. Our team can change or remove anything it suggests.
• Client summary: AI drafts a short description of your experience for client companies, without your name, contact details or past employers’ names.
• Protecting your contact details: AI helps find contact details in your CV so they can be hidden from client companies until Linkers introduces you.
• Search: our team can use AI to find profiles by skill, country or English level.

Our AI providers keep nothing after answering and never train on your data. You can ask for your profile to be reviewed by a person only, or object to AI-assisted review, by emailing us.

Who sees your profile

• The Linkers team sees your full profile, CVs, messages and our notes. Only administrators see pay and payment details.
• Client companies browsing Linkers talent see a profile identified by a code: your country, nationality, English level, skills, the AI-drafted summary, your intro video and your CV with your name and contact details hidden. This happens only after someone at Linkers has checked your profile and chosen to show it.
• A client company Linkers introduces you to sees your name, full CV, intro video, and the expected pay and availability you agreed we can share.
• The client company you work with sees your name, position, agreed availability, time zone, birthday (day and month only), contact email and messaging number, days off, and the monthly cost of your work for them.
• Employer of Record (EOR) and payroll partners receive only what they need to employ and pay you and meet local law, such as your name, contact details, role, pay, bank, tax and identity details. This applies if you are employed through one of our EOR partners or paid through a payroll partner.

Client companies agree to keep your information confidential and use it only to work with you. Your contact details are never shown to a client company before Linkers introduces you. We never sell your data.

How long we keep it

• If you never join a Linkers team, we keep your profile for up to 24 months after your last activity, so we can consider you for future positions. Then we delete it or make it anonymous.
• Accounts that never finished signing up are kept for up to 12 months.
• Work, payment and days-off records are kept during your engagement, then as long as employment, payroll and tax laws require (usually 5 years).
• Messages with Linkers are kept as long as your profile.

Your choices

• Update your profile at any time in the portal: your details, CVs, links, job types, industries and tools.
• Ask for a copy of your data, or ask us to correct it.
• Delete your profile and account: email us and we will delete your profile, CVs and, if you ask, your login. We may need to keep payment and tax records the law requires.
• Withdraw your consent to being shown to client companies, or object to AI-assisted review.

Email info@linkersagency.com (Attention: Data Protection Officer). We reply within 30 days.

Signing in and security

The portal keeps you signed in on your device and signs you out after 48 hours without activity. You can only see your own profile, messages and records. Please keep your password private and tell us straight away if you think someone else has used your account.

Part 3: Client portal privacy notice

For companies that work with Linkers, and the people at those companies who use the client portal. This part explains how we handle your data in the client portal (portal.linkersagency.com), and what we expect from you when you see information about Linkers professionals. It adds to Part 1.

What we collect

• Your company: name, website, country, size and your days-off policy, from sign-up and your Profile page.
• People with access: the name, position, work email and phone number of each person who can sign in, and when they last signed in.
• Your account: email address, password (stored only in encrypted form) or sign-in with an existing account.
• Your requests: requests for new team members, meeting requests with proposed times, trial tasks, requests for us to review a profile, and any files you attach.
• Your team: days off you confirm, decline (with your reason) or log, and any individual days-off rules you set for a team member.
• Ask AI: the questions you ask. We do not store the conversation, only a count of questions per hour to prevent misuse.
• Billing: billing contacts, invoices, fees and payment records.

Why we use it

• To check that your company is genuine before we approve your account.
• To give your colleagues access to the portal and keep it secure.
• To introduce Linkers professionals for your requests, and arrange meetings and trial tasks.
• To support your Linkers team: days off, agreed availability and monthly costs.
• To email you about your account, your requests and your team, for example when a team member plans days off.
• To bill you and meet our legal and accounting obligations.

We use your data where it is needed to provide our services under our agreement with your company, to meet legal obligations, and for our legitimate interests in running a secure, reliable service. We never sell your personal data or your company’s data.

Who sees your data

• The Linkers team members who look after your account. Billing details are limited to administrators.
• Your Linkers team members see your company name and who confirmed or declined their days off, including any reason given.
• Linkers professionals you request a meeting or trial task with may see your company name and the task, when Linkers passes it on.
• Our service providers, as described in Part 1.

People at your company see only your own company’s information.

Information about Linkers professionals

Through the portal you will see personal information about Linkers professionals and your team members. When you do, you agree to:

• use it only to choose and work with your Linkers team;
• keep it confidential within your company, and share it only with colleagues who need it;
• not engage Linkers professionals directly or through anyone else, in line with our agreement;
• not download, copy or keep CVs and personal details longer than you need them, and delete them when you no longer do;
• tell us straight away if this information is lost, shared by mistake, or seen by someone who should not see it.

What you see depends on the stage:

• Browsing Linkers talent: a profile identified by a code, showing country, English level, skills, a short summary, an intro video and a CV with the name and contact details hidden.
• Profiles Linkers picks for you: the person’s name, full CV, intro video, expected pay and availability.
• Your team: name, position, agreed availability, time zone, birthday (day and month), contact email and messaging number, days off and the monthly cost.

Your company and Linkers are each responsible for protecting this information under the laws that apply.

Ask AI

Ask AI answers questions about your own team and the profiles shared with you, using only information you can already see in the portal. It can prepare actions such as logging or confirming days off, but nothing changes until you press Confirm. Our AI providers keep nothing after answering and never train on your data. AI can make mistakes, so please check important answers.

How long we keep it

• Company, account and contact details are kept while you work with us, then for up to 24 months, unless the law requires longer.
• Requests and attached files are kept for up to 24 months after the request is closed.
• Days-off records for your team are kept as long as tax and payroll laws require (usually 5 years).
• Billing records are kept as long as accounting and tax laws require (usually 5 years).

Your choices

• Edit your company details and days-off policy on your Profile page.
• Add or remove colleagues under People with access. Removing someone ends their access straight away.
• Ask for a copy of your personal data, or ask us to correct or delete it, by emailing info@linkersagency.com (Attention: Data Protection Officer). We reply within 30 days.

Signing in and security

Each person signs in with their own email. Please never share a login, so we always know who did what. The portal signs you out after 48 hours without activity. If Linkers ends your company’s access, your logins stop working straight away.